99xbd's Privacy Policy — Your Information Is Our Responsibility
This policy clearly explains how we collect your personal information, what we use it for, and how we keep it safe.
A Brief Overview of This Policy
99xbd is a safe and reliable online casino and betting platform for players in Bangladesh. When you use our services, you naturally share some personal information with us. We believe it is our ethical responsibility to keep every user's information secure.
This privacy policy explains what types of information 99xbd collects, what that information is used for, who it may be shared with, and how you can maintain control over your data. By using our platform, you are considered to have given your consent to the terms of this policy.
This policy may be updated from time to time. We will post a notice on the platform when changes are made. We recommend checking this page regularly.
What Information We Collect
When you create an account on 99xbd, log in, complete a transaction, or contact our support team, various types of information are collected — either automatically or directly from you.
1.1 Information You Provide Directly
- Full name, date of birth, and national identity details (for age verification).
- Email address and mobile number.
- Preferred language and security-related preferences.
- Username and password set at the time of account creation (passwords are always stored in encrypted form).
- Payment details provided during deposits and withdrawals (bKash, Nagad, Rocket, or Upay number).
- Content of messages or complaints sent to support.
1.2 Automatically Collected Information
- Device type, operating system, and browser version.
- IP address and approximate geographic location.
- Your activity on the platform — which pages you visited, how long you spent, which games you participated in.
- Date and time of login.
- Session data collected through cookies and similar tracking technologies.
Why and How Collected Information Is Used
99xbd uses your information only for legitimate and necessary purposes. Those purposes are set out in detail below:
2.1 Account Management and Service Delivery
Your information is used to register, verify, and manage your account. It is also needed to maintain accurate records of the games you play, the bets you place, and the transactions you make.
2.2 Processing Financial Transactions
Financial information is used to process deposit and withdrawal requests correctly, detect fraudulent transactions, and ensure bonuses are awarded properly.
2.3 Improving Customer Service
Our 24/7 support team uses your account information to provide fast and effective assistance. Past communication history is retained to maintain service quality.
2.4 Ensuring Security
Your information is analysed to protect you from unauthorised access, fraud, or account hacking. If suspicious activity is detected, we will contact you.
2.5 Supporting Responsible Gaming
By monitoring your gaming patterns, we can provide responsible gaming guidance. Visit our Responsible Gaming page to learn more.
2.6 Platform Improvement
By analysing user behaviour, we improve platform performance, introduce new features, and enhance the user experience.
Cookies and Tracking Technology
Cookies are small data files stored in your browser. 99xbd uses cookies to ensure the platform functions properly and to make your experience more convenient.
3.1 Essential Cookies
These cookies are essential for maintaining login sessions, managing security tokens, and keeping core platform functionality running. Without them, the site will not work correctly.
3.2 Analytical Cookies
These cookies help us understand how users interact with the platform. This information is analysed in aggregated form and is not used to identify any individual.
3.3 Cookie Controls
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
Most modern browsers — Chrome, Firefox, Safari — give you options to control cookies. You can change this from your browser's settings menu.
Sharing Information with Third Parties
99xbd does not sell your personal information to any third party. However, limited information may need to be shared in certain situations:
4.1 Payment Processing Services
The information necessary to complete your transactions is shared with mobile banking platforms such as bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification and processing.
4.2 Game Software Providers
Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may receive certain session data for the smooth operation of games. Personally identifiable information is not included in this sharing.
4.3 Legal Obligations
Information may need to be disclosed under legal obligations in response to a court order or a request from a legitimate authority. In such cases, we will provide only the information that is required, and we will notify you in advance where possible.
4.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. You will be informed in advance in such cases.
Data Security Measures
Protecting your information is our highest priority. 99xbd applies industry-standard security measures that protect your data from unauthorised access.
5.1 SSL Encryption
Our platform uses 256-bit SSL encryption technology. All data exchanged between your browser and our servers is fully encrypted, meaning no third party can read it.
5.2 Password Hashing
Your password is never stored in plain form. Passwords are stored securely using advanced cryptographic hashing algorithms.
5.3 Access Controls
Among our internal staff, only those who need it are granted access to your information. All access is logged and monitored.
5.4 Regular Security Testing
We regularly audit systems for vulnerabilities and take swift action to address security threats.
If a data breach occurs, we will immediately notify affected users and take the necessary remedial action.
Data Retention Period
We retain your information only for as long as it is necessary or legally required.
- Information for active accounts is retained until the account is closed.
- Even after an account is closed, financial transaction records may be kept for a set period as required by law.
- Support communication history is retained for a limited period to ensure service quality.
- Analytical data is kept in anonymised form and deleted after a specified period.
Your Rights Over Your Information
You have a number of important rights regarding your personal information, which 99xbd respects.
7.1 Right to Know
You can request at any time to know what information we hold about you. We will provide a full report within a reasonable timeframe.
7.2 Right to Correction
You have the right to request correction of any inaccurate or incomplete information in your account. Many details can be updated directly from your profile settings.
7.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
7.4 Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
7.5 How to Submit a Request
To exercise any of the above rights, contact our support team via live chat or send an email to [email protected]. We will respond to your request as quickly as possible.
Protection of Minors
99xbd is operated for individuals aged 21 and over only. We do not knowingly collect information from minors or provide services to them.
Age is verified at the time of registration. If any user creates an account using false information, that account will be cancelled and the associated information will be deleted.
If a minor has submitted information on our platform, please contact us — we will delete that information immediately.
Changes and Updates to This Policy
This privacy policy may be revised from time to time due to business needs, changes in technology, or legal obligations.
For significant changes, we will post a notice on the platform and, where necessary, notify you at your registered email address. The latest version of the policy will always be available on this page.
If you continue using the platform after changes are made, it will be considered that you have consented to the revised policy. We therefore recommend checking this page regularly.
Any questions about privacy?
Our support team is always available for any questions, concerns, or requests about this policy or your personal information. Assistance is available in Bengali and English, 24/7.