FAQ
Answers to all your questions about 99xbd
Deposits, bonuses, account, and withdrawals — here you'll find clear answers to the most common questions that come up when using 99xbd.
Welcome to 99xbd. This page is built for players in Bangladesh — so you can quickly find solutions to common issues without any hassle. Detailed answers are laid out below covering deposits, claiming the welcome bonus, resolving login issues, and fast withdrawals. If you can't find what you're looking for, our support team is always here for you.
Deposit
Section 1
How to deposit money
At 99xbd, the minimum deposit amount for every payment method is ৳300. That means whether you use bKash, Nagad, Rocket, or Upay, you need to send at least ৳300. Deposits below this amount are not accepted, but you can deposit any amount above it.
99xbd currently supports four mobile banking methods: bKash, Nagad, Rocket and Upay. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank. All methods allow fast and secure transactions. Log in to your account, go to the "Deposit" option, choose your preferred method, and follow the instructions.
To deposit with bKash, first log in to your 99xbd account. Go to the "Deposit" menu and select bKash. Make the bKash payment to the number shown on the site and enter the transaction ID in the required field. Once you submit the confirmation, the amount is generally added to your wallet within a few minutes.
In some cases, a deposit may take a little longer to reflect due to network issues. First, wait a few minutes and refresh the page. If it still doesn't appear, contact the support team via live chat with your payment transaction ID, amount, and time — they will resolve it quickly.
99xbd does not charge any separate fee on deposits. However, your mobile banking app (bKash, Nagad, Rocket, Upay) may apply its own cash-out or transfer charges as set by that provider's policy. Check those charges before making a deposit.
Bonus
Section 2
Welcome Bonus
When you open a new account at 99xbd and make your first deposit, a 120% welcome bonus is added automatically. That means if you deposit ৳1,000 you get ৳1,200 as a bonus and your total balance becomes ৳2,200. The maximum bonus is ৳20,000 — for example, depositing ৳34,000 gives you ৳20,000 in bonus for a total of ৳54,000.
No, the welcome bonus is available only once per account — on the first deposit only. If the same person tries to claim it again by creating a new account, it will be detected and the bonus may be cancelled. 99xbd operates on a fair-play policy.
The wagering requirement means you must place a certain amount in bets before you can withdraw the bonus. At 99xbd, wagering is calculated on the bonus amount only — not on the deposit amount. The requirement is 20x. Example: if you receive a ৳1,200 bonus, you need to place bets worth ৳1,200 × 20 = ৳24,000 before withdrawing.
Generally, most bets on slots and casino games count toward the wagering calculation. However, certain games or betting markets may contribute partially or not at all. Check 99xbd's terms and conditions page for the exact list, or confirm with support via live chat.
The bonus on the first deposit is 120%, but the bonus amount is capped at ৳20,000. Deposits above that threshold will not earn a bonus on the extra amount. For example, depositing ৳34,000 or more will still give you a maximum bonus of ৳20,000. Plan according to your own budget to get the most value.
Account
Section 3
Account & Login
To sign up at 99xbd, you generally need a username, a password, and a mobile number. Accounts are for people aged 21 and above only. Register with accurate information — your details may be verified at the time of withdrawal. For more details, visit the 99xbd Login page.
For security, choose a password of at least 8 characters that combines uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easily guessable passwords (such as "123456" or your date of birth). Do not share your username with anyone and stay careful about your account security.
If you forget your password, click the "Forgot password?" link on the login page. Start the recovery process using the mobile number or email you provided during registration. If that doesn't work either, contact 99xbd directly via live chat or email ([email protected]) — the support team will help.
Entering the wrong password multiple times can temporarily lock your account for security reasons. Your account may also be restricted if unusual activity is detected. In this situation, try again with the correct login details or contact 99xbd support — they will verify your identity and help restore your account.
No, only one account per person is allowed. Attempting to open multiple accounts from the same device, IP address, or mobile number may result in those accounts being cancelled and the account balance being forfeited. Keep just one account and contact support if you have any issues.
Withdrawal
Section 4
Money Withdrawal
At 99xbd, withdrawal requests are generally processed within 5 to 30 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. In some cases, verification may cause a slight delay, but that is the exception.
The minimum withdrawal amount at 99xbd is ৳800. Withdrawal requests below this amount will not be accepted. Before withdrawing, make sure your balance is at least ৳800.
Yes, 99xbd's withdrawal service is available 7 days a week, 24 hours a day. You can submit a withdrawal request at night, early morning, on holidays, or at any time, and it will generally be processed within 5–30 minutes. If you have any issues, 24/7 live chat support is always available to assist.
Yes, but you must first meet the wagering requirement on the bonus. At 99xbd, wagering is calculated on the bonus amount only — you must place 20x in bets. Once the requirement is met, you can withdraw your bonus winnings through the standard withdrawal method.
Yes, as per 99xbd's policy, withdrawals are sent only to the mobile wallet (bKash, Nagad, Rocket, or Upay) registered in the account holder's own name. Withdrawals to someone else's number or a wallet in a different name are not possible. This is necessary for security and fraud prevention.
Yes, it is normal for a request to show "Pending" or "Processing" for a short while after it is submitted. It generally completes within 5 to 30 minutes and the money will arrive in your wallet. If it remains pending for more than 30 minutes, contact support via live chat.
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